Product Delivery Policy

  1. Introduction

1.1. This document outlines the product delivery policy for orders made through the website https://icezone.pro (the “Site”). The purpose of this policy is to provide clear and transparent information on how orders are delivered, delivery timelines, and available delivery methods.

1.2. By placing an order on the Site, you agree to the terms of this Product Delivery Policy. If you do not agree to these terms, please refrain from using the Site.

 

  1. Delivery Methods

2.1. Home Delivery

  • Products ordered through the Site will be delivered to the shipping address provided at checkout.
  • Home deliveries are carried out via third-party courier services.
  • Delivery times depend on the destination and courier service used, but typically range between 5 to 14 business days.

2.2. In-Person Pick-Up

  • Customers can choose to pick up their orders in person to avoid shipping costs.
  • To arrange for order pick-up, customers must contact customer service using the following methods:
  • The exact pick-up location and available pick-up times will be coordinated with the customer.

 

  1. Delivery Charges

3.1. Delivery Fees

  • Delivery fees will be calculated at checkout and depend on the shipping destination, product weight, and dimensions.
  • Any applicable shipping fees will be clearly displayed before completing the order.

3.2. Free Shipping

  • Free shipping offers, if applicable, will be displayed on the Site and may apply only to specific products, promotions, or order amounts.

3.3. Customs, Duties, and Taxes

  • For international deliveries, customers are responsible for any customs, duties, and taxes that may be imposed by their local government.
  • The Company is not responsible for any delays caused by customs clearance procedures.

 

  1. Delivery Timeframes

4.1. Estimated Delivery Time

  • Standard delivery times range from 5 to 14 business days, depending on the delivery location.
  • Custom-made products or products requiring assembly may have longer delivery times. The estimated delivery time will be indicated during checkout or in the product description.

4.2. Delays in Delivery

  • Delays may occur due to weather conditions, strikes, force majeure, customs clearance, or other events beyond the Company’s control.
  • The Company will notify customers of any significant delays via email or phone.

 

  1. Order Tracking

5.1. Customers will receive a tracking number once the order is shipped. This number can be used to track the status and location of the order.

5.2. If customers do not receive a tracking number, they are encouraged to contact customer service using the details provided in this policy.

 

  1. Undeliverable Packages

6.1. Failed Delivery Attempts

  • If the courier is unable to deliver the order after multiple attempts, the package may be returned to the Company’s warehouse.
  • Customers may be responsible for the additional shipping costs required to resend the order.

6.2. Incorrect Shipping Address

  • Customers are responsible for providing an accurate shipping address.
  • If an incorrect shipping address is provided, and the package is returned, the customer may be required to pay additional shipping fees to re-deliver the order.

 

  1. Order Changes and Cancellations

7.1. Modifying Delivery Details

  • Customers may request changes to the shipping address or delivery method before the order has been dispatched.
  • Requests for changes must be submitted as soon as possible via email to shop@icezone.pro or by calling +972 53 528-1551.

7.2. Order Cancellation

  • Orders can be canceled before they are dispatched. Once an order is shipped, it cannot be canceled.
  • For more details, refer to the Cancellation Policy.

 

  1. Customer Responsibilities

8.1. Customers must provide complete and accurate shipping information.

8.2. Customers must be available to receive the delivery or ensure that someone is available to accept the delivery on their behalf.

 

  1. Contact Information

9.1. If you have any questions or require assistance with a delivery, please contact our customer service department:

Email: shop@icezone.pro

Phone: +972 53 528-1551

 

  1. Amendments to the Product Delivery Policy

10.1. The Company reserves the right to modify this Product Delivery Policy at any time by updating it on the Site. Users are encouraged to review the policy periodically.

10.2. Any changes to the policy will not apply retroactively to orders placed before the change date.

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